Reportable Conduct Scheme

The NSW Reportable Conduct Scheme monitors how organisations investigate and report on allegations of certain conduct towards children.

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Reportable Conduct enquiries line temporarily unavailable

Our Reportable Conduct enquiries phone line is temporarily unavailable. We apologise for the inconvenience. Please see our fact sheets and other resources for guidance on the Scheme, including our notification forms. If your enquiry is urgent, please email: reportableconduct@ocg.nsw.gov.au

Private health facilities included in the Reportable Conduct Scheme from 1 October 2026

Private health facilities are now included in the Reportable Conduct Scheme and recognised as child safe organisations under the Child Safe Scheme.

For more information, visit the Private Health Facilities page.

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You can now renew your WWCC by using digital proof of identity – no need to visit a Service NSW Centre.
How to renew using digital proof of identity (POI)

You will need:

  • A MyServiceNSW account with the WWCC service added
  • 3 current identity documents including a NSW driver licence or photo card
  • a device with a working front camera for face verification.


If you're renewing a paid WWCC, you will also need a credit card, debit card, PayPal or PayID account.

If you have an expired WWCC clearance or have changed your name on your identity documents since the last time you renewed your WWCC, you can't renew using digital proof of identity.

Renew with a digital POI
Renew and attend a service centre
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